Refund Policy

ShortHouse is operated by Elison Inc. ("ShortHouse", "we", "us").

Point purchases: if you have not spent the points, you can request a refund within 14 days of purchase. Points already used to unlock episodes are not refundable, because the episodes stay unlocked on your account.

If a purchase is refunded or charged back, the unspent points from that purchase are removed from your balance.

VIP: you can cancel anytime and keep access until the end of the current billing period. We do not provide partial refunds for unused time, except where required by law.

If something went wrong with a purchase or an episode won't play, email support@shorthouse.app and we'll make it right.